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Wholesale Terms & Conditions

Before you place Wholesale  order you should read the following: Order Process , Shipping & Delivery and Returns Procedure. These pages form part of these terms and conditions, & contain important information about your order.
Thank you for your interest in ordering Creative Hand Nepal`s products wholesale. If you would like to place a Wholesale Order (or browse the online wholesale catalog), please click on the Wholesale Login link and then click on  Request Access  to apply for access.


Order Procedure:

All orders must be written. 2 different ways to proceed: It's fast, easy, and secure. Visit our Privacy and Security page to learn why it's absolutely safe to shop with us online. Or Send us your inquiry by email (with code items, description size color, quantities), then we will send you back our approval and ask you to proceed to the first deposit payment (check our 'payment method' ). For wholesale orders the minimum order quantity for each item will apply. We cannot provide items for wholesale orders less than the minimum quantity required .


Ordering Info :
We only sell wholesale to businesses who can purchase at the minimum order level. Free samples are not available. If you would like to sample our products prior to placing a wholesale order, please purchase through the retail pages of our site. Your sample purchase will then go toward your wholesale order minimum.

 

Payment Methods :
Payment methods available in Creative Hand Nepal include:


PayPal /2checkout

Bank to bank wire transfers

Western Union /Money Gram
 

Paying with PayPal /2checkout

PayPal / 2checkout enables you to send payments quickly and securely online using a credit card or bank account. When you select PayPal / 2checkout as the payment method, you go to the PayPal / 2checkout site, where you can send your payment. If you send us payment by PayPal or 2checkout  Once the payment is confirmed, your order will be shipped.


Paying with bank to bank wire transfer :
It's also very easy to pay us by wire transfer. Paying us by wire transfer is easy and quick. Your money can be wired to our bank account from any bank. After sending the payment, please send us an email with the required payment retrieval information. Once the payment is confirmed, your order will be shipped.


Western Union / Money Gram
We accept payment by Western Union or Money Gram. If you choose to use these payment methods, you will be provided detailed instructions during the checkout process. For more information about Western Union and Money Gram, please visit
www.westernunion.com  and www.moneygram.com  Please note: After payment, please e-mail us The Sender's First Name, Last Name, Add Total Amount, Currency, Money Control Transfer Number and address on the payment sheet, so that we can track and get the payment. Once the payment is confirmed, your order will be shipped.


Prices and terms:
Our wholesale and retail prices are quoted in US-Dollars and are not FOB (Freight On Board). Our prices exclude shipping and handling charges. Most items are displayed with their prices and minimum quantity order (when it applies). Occasionally we may have other items without prices, in this case please send us an email at with your queries.


Payment Suggestion:
Pay By Bank transfers to our Bank accounts and obtain a discount of 3 % percent :
New customer we advice to use PayPal / 2checkout old customer must use bank transfers .Order from USD 100 to USD 500 we advice our customers to pay by credit card. The credit card process is only 4.5% of the total invoice. Until USD 500 it is more interesting to pay by credit card instead of paying by bank transfer. Within an hour, we will be able to launch the production of your order. Fast and secure.
Order up to USD 500: we accept payment by TT (Telegraphic Transfer) to our Bank.
We request an advance payment of 50 % of the total amount of the invoice prior to beginning production of the order, with the balance being transferred at the time goods are ready to ship plus the shipping costs. Please contact us for the bank information.


Custom Orders:
If you don't find what you're looking for in our online catalog, you may want to consider placing a custom order. we have a lot of flexibility when it comes to custom orders, Your custom products can be based on one of our existing products, or we can design something specifically for you.


Samples :
With each custom order, you will receive a sample before we start full production. We will not begin production until you are completely satisfied with, and have approved, your sample.
Turnaround Time:  You will typically receive your sample 12-20 days business after placing your order, and your complete order 4-6 weeks after approving your sample.


Time production: 
This will depend on the size and complexity of the order itself. Please let us know the quantities and codes of the items that you require so that we can advise a production schedule. Production time is generally 35 days after the order is confirmed by your deposit. If you have a cancel date, please provide it at the time you place your order.


Quality control & packing:
Our combined expertise in the field of sourcing, design, quality control, packing, logistics and marketing ensure our clients full satisfaction and ease of mind. All items are quoted unpacked. However for your convenience and added safety, all items can be packed to international export standards. Inners/masters, bar coding, hand-tags & labels are also available on request.


Delivery:

Creative Hand Nepal delivers to all international destinations.  Shipment could be arranged through air and sea freight cargo, even Dhl , ups, FedEx, and Ems  as requested.


Availability:
We try to keep Creative Hand Nepal as up to date as possible but cannot guarantee that any particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us. All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it, or have the opportunity to choose an alternative / similar item.


Cancel an order and refund:
When the first deposit is made, no cancellation is possible. After packaging, we will send you by email the balance and shipping cost to pay. Starting from the day we will request the second and final payment, all orders not paid within 3 weeks will be automatically cancelled without any refunds possible.


Commerce Accounts:

Wholesale and Custom items purchases are final.


Wholesale Agreement :
By submitting your wholesale order, you, the purchaser, automatically agrees to all the terms and conditions stated above.

 

We shall be pleased to answer any of your questions. We are approachable and friendly, so please feel free to contact us at any time. info@creativehandnepal.com  

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